Global Coverage
Visit this country's website View our global coverage
Asia / Pacific
Middle East / Africa
Europe
Global Coverage
Visit this country's website View our global coverageThese Terms and Conditions ("Conditions") apply to all orders for Products ("Products") and Services ("Services") from The Insights Group Limited ("Insights", "we", "us") by you, the Client ("Client"). These Conditions override any other terms. Client waives any rights on terms contained in any documents that are inconsistent with these Conditions.
In these Conditions, the below terms are defined as follows:
Some Insights Products may integrate with third-party platforms (including Microsoft Teams). These integrations are subject to the terms of those platforms and Insights is not liable for any limitations or disruptions caused by third-party providers.
An offer to purchase is accepted and becomes a binding contract upon our written acceptance or fulfillment (known as the "Order"). Prices are as quoted or per our current price list. Any quotation given by Insights will not constitute an offer and is only valid for a period of 30 business days from the issued date.
The Insights Accreditation, a training course for individuals to use and deliver products, allows clients to seek annual accreditation for employees or contractors to become accredited Practitioners after completing Insights Discovery Accreditation ("IDA"). Once clients have accredited Practitioners, they can purchase Online Units to generate psychometric profiles within Insights web platform. Insights grants accreditation subject to an annual fee ("Annual Licence Fee") per accredited Practitioner and ongoing compliance with Insights policies. Insights reserves the right to revoke accreditation and licences for unpaid fees at any time.
The Client shall:
The Client must pay the price set in the Order or as per Insights current price list. Prices exclude VAT, shipping, venue/equipment hire for an Event, and Insights reasonable delivery expenses. For units sold to customers with billing addresses outside the UK, it is understood that the units will be used and enjoyed outside the UK. If this is not the case, the customer should advise Insights at the point of placing an Order. Each party will pay all sums owed without any set-off or deduction, save as may be required by law. Where a deduction is required by law, the Client shall increase the payment so that Insights receives the full amount due.
Insights will deliver Products to the agreed location but is not liable for delays beyond its control. Risk passes to the Client upon delivery. The Client must report any complaints or defects in writing within 48 hours of delivery or lose the right to claim. Insights may replace defective Products or issue refunds at its discretion as full compensation.
If the Client cancels or postpones an Insights scheduled workshop, course or training ("Event"), the following charges apply (exclusive of VAT):
| Notice Provided | Cancellation Charge | Postponement Charge (1x per IDA only) |
|---|---|---|
| More than 21 business days | No charge | No charge |
| 7-21 business days | 50% of price + direct costs | 10% of price + expenses |
| Less than 7 business days | 100% of price + direct costs | 100% of price + expenses |
Insights may invoice once Online Units are credited , Products are shipped , Services are delivered , or as agreed in an Order. Payment is due within 30 days of the invoice date. Late payments allow Insights to suspend delivery and pursue legal remedies.
Insights grants the Client a non-exclusive, royalty-free, revocable licence to use the IPR contained within the Products. Insights retain all IPR relating to all Products, Services, and Practitioner Materials. Any IPR generated by Insights and/or the accredited Practitioner in delivering a Product or facilitating an Event will become the exclusive property of Insights upon creation. Insights will indemnify the Client against third-party IPR infringement claims.
Both parties must comply with applicable data protection laws. Accredited Practitioners may only use Products containing personal data for internal Client Events (the "Permitted Purpose"). The Client is fully liable for all processing by its employees/contractors. For data transfers outside UK/EEA without adequate protection, parties will use the UK International Transfer Addendum and EU Standard Contractual Clauses.
Insights warrants that all work meets accepted industry standards. Neither party is liable for consequential or indirect losses, including loss of profit, use, or goodwill. The entire aggregate liability of each party will not exceed two times the amount paid or payable for Products and Services in the 12 months immediately preceding the claim. These limitations do not apply to claims which cannot be excluded by law.
Either party may terminate these Conditions with 30 days' written notice. Immediate termination is permitted if the other party commits a material breach and fails to remedy it within 30 days of notification. Insights may suspend Products/Services and revoke licences for non-payment.
This agreement and any related disputes or claims will be governed by Scottish law. No variation of these Conditions will be effective unless it is in writing and signed by the parties.
Last updated: 10th February 2026
